Support Associate (Full-Time)

NASZE OCZEKIWANIA:

Praca w Dziale Support Wolt to szybkie tempo, kontakt z wymagającymi klientami i konieczność sprawnego podejmowania decyzji – dlatego świetnie odnajdą się u nas osoby samodzielne, odporne na stres, które potrafią działać z opanowaniem, także w sytuacjach konfliktowych.

Ta rola będzie dla Ciebie idealna, jeśli:

• Dobrze radzisz sobie z rutyną i powtarzalnymi zadaniami;
• Potrafisz zachować zimną krew pod presją czasu;
• Lubisz kontakt z ludźmi – nawet jeśli są zdenerwowani;
• Jesteś osobą, która szuka rozwiązań;
• Świetnie odnajdujesz się w młodym, dynamicznym zespole.

A także:

• Szybko się uczysz, nie masz problemu z wielozadaniowością;
• Możesz pracować zmianowo: rano, wieczorem/nocą i w weekendy - większość zmian w ciągu pierwszych dwóch miesięcy jest w godzinach 12:00-2:00  (aktualnie nasze godziny otwarcia to 6:00 do 3:00;)
• Biegle posługujesz się językiem polskim i posiadasz znajomość języka angielskiego (B2);
• Możesz pracować w pełnm wymiarze godzin (40 godzin tygodniowo)

CO MOŻEMY CI ZAOFEROWAĆ:

• Umowa o pracę;
• Wynagrodzenie podstawowe plus bonusy za pracę w godzinach nocnych (22:00 - 6:00)
• Realne możliwości rozwoju profesjonalnego - zarówno w ramach Działu Support jak i w szerszych strukturach zespołu;
• Angażującą kulturę organizacyjną pełną zabawy, szacunku i wzajemnego wsparcia;
• System kafeteryjny MyBenefit (punkty możesz wykorzystać np. na kartę Multisport), zniżki na zamówienia w aplikacji Wolt, 26 dni urlopu, dzień wolny z okazji urodzin, prywatną opiekę medyczną i psychologiczną;
• Pracę zdalną;
• Niezbędny do pracy sprzęt techniczny;
• W pełni płatny okres onboardingowy.

Jeśli cenisz dynamiczne środowisko pracy, chcesz mieć realny wpływ na działania i dołączyć do ambitnego zespołu – aplikuj już teraz! 💙

The salary range for this role is 4919 PLN -6149 PLN gross per month. (for full-time position) The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

Benefits

• Health Insurance:
• Comprehensive medical coverage through Medicover’s Zdrowie Premium plan, offering specialist consultations, diagnostics, and routine check-ups for just PLN 1 per month.
• Participation is voluntary, with the option to extend coverage to family members for PLN 255.45 per month.

• Employee Capital Plans (PPK):
• Long-term savings program managed by Nationale-Nederlanden, helping employees build financial security for the future.
• Funded by monthly contributions of 2% from the employee and 1.5% from Wolt, with automatic enrollment for eligible employees under 55.

• MyBenefit Cafeteria:
• Monthly allowance of 106 points (1 point = 1 PLN) to spend on benefits like fitness or wellness passes, shopping vouchers, cinema tickets, or other discounts.

• MultiSport Card:
• MultiSport Light: 0.00 PLN employee cost & 74.00 PLN cafeteria deduction
• MultiSport Classic: 0.00 PLN employee cost & 101.00 PLN cafeteria point deduction
• MultiSport Plus: 30.00 PLN employee cost & 101.00 PLN cafeteria point deduction
• Fitness benefit available through the MyBenefit Cafeteria platform, offering access to thousands of gyms, pools, and sports facilities across Poland.
• Employees have the option to select the card most suitable for their needs.
• Options:

• Annual Leave:
• Take time to rest, recharge, and do what matters most. Your annual leave may vary depending on your role or contract, but everyone gets plenty of time to unwind and find balance.
• The accrual of vacation days is determined by the terms of your employment contract.
• Full-time employees are entitled to 26 vacation days per holiday year, regardless of their employment history.

• Birthday Day Off:
• One extra paid day off each year to celebrate your birthday, available to all employees.
• Can be taken within seven days of your birthday (or later within the settlement period) as a full day off, no carry-over or cash equivalent.

• Employee Assistance Program (EAP):
• A trusted, confidential way to access professional support whenever you need it.
• Our EAP provides immediate, confidential access to professional support for you and your family.
• 24/7 counselling by phone, video, or chat.
• Available in multiple languages across all markets.
• Guidance on work, family, finances, and wellbeing.
• Free of charge for all employees and their dependents.

• Cuckoo Wellbeing Platform:
• A simple and engaging way to boost wellbeing and productivity every day.
• Cuckoo encourages short, energising movement breaks that fit naturally into your workday.
• It helps you build lasting healthy habits, supporting focus, energy, and overall wellbeing.

• Wolt Credits
• When you order home delivery through Wolt, you’ll get more than just great food you earn Wolt Credit!
• Earn 15% back in Wolt Credits on every home delivery order.
• Credits appear automatically after your delivery is completed.
• Use them toward future orders, they apply until used or expired.
• Credits are based on the amount you pay, with caps applied per order.

• Global Parental Leave
• At a Glance: Our Global Parental Leave policy reflects Wolt’s commitment to openness, equality, and inclusion ensuring all parents can take meaningful time with their families, no matter where they work.
• Wolt tops up statutory provisions where needed to provide the equivalent of 100% pay for up to 16 weeks of paid leave.
• Available to all permanent employees after 12+ months service.
• Can be taken any time until your child turns 3.
• Applies equally across all markets, genders, parents, and family structures.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .