Support Associate - Full-Time

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious.

What you'll be doing

• Handling customer and courier support in live chat together with the team in shifts.
• Working in the office
• Developing our support function together with the team.
• Helping with other things that pop up, like providing support for our restaurant partners.

• You thrive under pressure
• You consider yourself to be an "out of the box" thinker
• You are a fast learner and attentive to both small details and the bigger picture
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
• You're an expert when it comes to Skopje's food scene, traffic patterns, and the different areas of your city
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
• Fluent in Macedonian and able to work in English

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

OUR COMMITMENT TO DIVERSITY AND INCLUSION

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .