Strategy & Operations Manager – Emerging Fraud & Abuse

What You'll Do

• Identify Emerging Abuse

• Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes.

• Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies.

• Continuously scan for evolving risks, whether driven by organised fraud, policy loopholes, technological change, or new product launches.

• Build the Strategy

• Define the roadmap for emerging fraud prevention across the business.

• Prioritise risks based on customer impact, financial exposure, operational complexity, and strategic importance.

• Develop business cases that influence investment in tooling, automation, machine learning, and product improvements.

• Turn Insights into Action

• Lead complex investigations to understand how abuse occurs and where existing controls can be strengthened.

• Partner with Product, Engineering, and Data Science to design scalable prevention mechanisms rather than tactical fixes.

• Establish metrics that measure both emerging risk and the effectiveness of mitigation strategies.

• Drive Cross-Functional Execution

• Act as the central point of coordination between Fraud, Product, Engineering, Trust & Safety, Customer Operations, Legal, Finance, and Data Science.

• Influence roadmaps to ensure fraud prevention is embedded into product development from the earliest stages.

• Support major product launches by identifying potential abuse scenarios and recommending preventative controls.

• Build Organisational Capability

• Develop frameworks for identifying, prioritising, and responding to emerging threats.

• Improve how intelligence is shared across teams to ensure new attack patterns are detected and mitigated quickly.

• Help foster a culture of proactive fraud prevention across the organisation.

What We're Looking For

We're looking for someone who thrives in ambiguity and enjoys solving complex, high-impact business problems.

You'll likely come from fraud, trust & safety, cybersecurity, payments, marketplaces, fintech, consulting, or another analytical environment where you've been responsible for identifying and solving new risks.

You'll bring:

• Experience investigating complex fraud, abuse, or operational risk problems

• Strong analytical skills with SQL and the ability to work comfortably with large datasets

• A structured approach to solving ambiguous problems with limited information

• Experience influencing Product, Engineering, and Data Science teams without direct authority

• The ability to translate technical findings into clear business recommendations

• Strong commercial judgement and an understanding of balancing customer experience with risk mitigation

Experience in experimentation, machine learning, fraud detection, marketplace integrity, or trust and safety is advantageous but not essential

You'll thrive here if you...

• Love solving problems that don't have an obvious answer

• Are naturally curious and enjoy uncovering hidden patterns in data

• Think like both an investigator and a strategist

• Can connect technical detail with commercial impact

• Influence through evidence rather than hierarchy

• Stay ahead of emerging technologies and evolving fraud techniques

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.