Senior Rider Onboarding Associate - (6 Months FTC)

Owing to the strategic scope of this seniority level, your responsibilities are split across two core operational pillars:

Strategy, Design & Scaling

• Optimise hub performance: Evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency before, during, and after daily sessions.

• Scale the footprint: Design, operationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants.

• Drive the strategic roadmap: Architect and execute the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies.

• Cross-functional problem solving: Partner with Rider Support, Product, and broader Onboarding teams to troubleshoot live operational issues and funnel on-the-ground intelligence into long-term system enhancements.

Field Operations & Fleet Enablement

• Deliver field onboarding: Travel extensively across the UKI to lead face-to-face onboarding sessions and support localized operations within regional hubs.

• Manage local supply constraints: Target and eliminate rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models.

• Execute seasonal campaigns: Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth.

WHAT YOU’LL NEED TO THRIVE

Essential

• Sector experience: Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider.

• Autonomy and resilience: A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative.

• Stakeholder management: Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups.

• Mobility and licensing: A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late.

Nice to Have

• Technical tools: Familiarity with G Suite, Slack, Looker, and Salesforce tooling.

• Language skills: Professional proficiency in Portuguese or Arabic.

Note: This is a 6-month Fixed Term Contract (FTC) with the possibility of extension. All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company.

WHY JOIN US?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.