Senior Customer Success Manager Benelux

Channable is a fast-growing B2B SaaS platform driving digital commerce across the globe. By offering a fully integrated solution, we empower marketers, online stores, and digital agencies to manage, scale, and optimize their online activities.

As the market leader in the Benelux, we owe our success to an incredible product, a passionate team ánd our customers who love working with us! To keep winning, our Benelux region is split into two specialized teams (Strategic and Growth), working closely together.  This opening is within the CS Benelux Strategic team.

Your role in a nutshell: you'll own Channable's most strategic Benelux relationships: (inter)national brands with digital marketing teams in the region, and our biggest Agency Partners (Gold & Silver). You'll work with senior specialists, marketing leads, heads of e-commerce, and decision-makers to understand what their business is trying to achieve this year and how their digital marketing team is measured against it. From there, you find where Channable can drive the outcomes that get them closer to those goals. When your clients win, and Channable is a part of that, we grow together, and that growth is yours to own.

Here's what that looks like day-to-day:

• Business-goal alignment and planning: understanding each client's and/or agency's annual objectives and how their digital marketing team contributes to them, then translating that into a strategic success plan with outcomes both sides can measure.

• Stakeholder management & multi-threading: building and maintaining relationships across the whole account, from hands-on specialists to executive sponsors, so no relationship rests on a single contact.

• Strategic cadence: kick-offs, Impact Reviews, realizing success plans with outcome-driven and goal-focused metrics, check-ins, demos, hosting trainings, and commercially led meetings, online and onsite, in the market.

• Portfolio & account ownership: retention, expansion and net new MRR across a named set of top-tier accounts; identifying risk early, preventing churn and downgrades; pipeline creation and forecasting.

• Voice of the customer: running trainings and enablement for large advertisers and partner teams, feeding client insight back to product and commercial, and turning your strongest accounts into webinars, success stories and references.

• Raising the bar: contributing to how we manage the strategic segment, account plans, risk signals, expansion playbooks, and Customer Success processes.

What you bring:

• You have 3+ years' experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role, with a track record on large or complex accounts. Experience on the other side of the table, at a marketing agency or in-house at a brand, counts fully.

• You build relationships across an organisation, from hands-on specialists to senior decision-makers, and you're willing to challenge a client when their plan won't get them where they say they want to go.

• You've carried a commercial target, and you know how to plan towards it rather than hope for it.

• You understand online marketing well enough to hold a credible conversation with a performance marketing lead.

• Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce)

• You have at least a completed HBO education - for example, in the direction of commercial economics, (international) business, marketing, or hospitality.

• Your language skills include excellent written and spoken Dutch (C2)  and English at a C1 level.

Other requirements:

• You are living in The Netherlands with travel distance from our Utrecht office.

• You are willing to come to our Utrecht office for 2 days/week, preferably more.

• You are available to travel and visit clients.

• You are available for at least 32 hours per week (4 days).

• You have a valid work permit for the Netherlands or EU citizenship.

• Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce)

Who are we?

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

The OTE salary ranges from €3.650 to €5.000 gross per month based on a 40-hour workweek. OTE (On Target Earnings) consists of 80% gross base salary and 20% commission (paid out quarterly). A breakdown of this structure is provided below:

• Base salary: The base salary is gross between €3.650 and €5.000 (80%) per month based on a 40-hour workweek. The salary is determined based on experience.

• Performance bonus: 20% performance bonus is gross between €915 and €1.250 (20%) per month based on a 40-hour workweek.

• 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary.

• Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.

• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary, or you can get an additional +2.5% to your monthly base salary.

• Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,25 per km if you decide to use a different means of transport) 🚆

• Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week.

• Since you can work from home, we will provide home office supplies. 🖥️⌨️

• 26 vacation days + 2 reload days based on 40 hours.

• We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! 🍹

• Having flexible working hours means starting your day between 8.00 - 10.00 am. 🕰️

• We want you to feel good - please feel free to use our discounted Urban Sports Club subscription.

• You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members.

• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave!

• At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired! To round out the week, Fridays feature delicious ordered-in sandwiches and salads. Or, you can go to the city center to get the lunch of your choice.

• Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world. 💜🔥

• Channaweek - We believe in bringing people together. That’s why we organize global events like Channaweek where our entire international team gathers in Utrecht to connect and learn from one another.

• Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more!

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English.

Interview steps:

1. If it's a match, our Talent Acquisition Team will get in touch with you for an introduction call (25 minutes).

2. After that, you’ll be invited for an interview with Jules (your future team lead) & one of the other team leads of the Customer Success department (60 minutes).

3. Next, you'll have an assignment interview with Jules (your future team lead) & Io at our Utrecht office. You’ll also receive an office tour from your future team members (90 minutes).

4. Please note that after the interviews and before the offer stage, we’ll conduct reference checks.

We consider applications as they come in. We look forward to hearing from you!

*Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.

**At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.

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