Senior Customer Success Engineer, Japan

This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. You're eager to grow into customer-facing technical leadership with strong mentorship and support from a collaborative team.

WHAT YOU’LL DO

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels, helping customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.
• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth.
• Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value, supporting renewals and expansion across APJ.
• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.
• Contribute to scalable enablement by improving documentation, sharing knowledge through internal and external channels (for example, tutorials or technical content), and mentoring team members and customers to build technical competency and adoption.
• Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track.

WHAT YOU’LL BRING

• Experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt technical solutions successfully.
• Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning, with the ability to grow breadth over time.
• Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience.
• Strong communication and collaboration skills, including the ability to explain complex technical topics clearly and work effectively with customers, account teams, and cross-functional partners.
• Ability to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption.
• Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly.
• Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels.
• Must be based in Japan, with full working rights in Japan
• Must be fluent in Japanese and English

ABOUT THE TEAM

In this role, you'll support our customers across APJ, delivering workshops, demos, and best-practice guidance while contributing back to our shared documentation and enablement resources. For more on how we work, see Customer Success Engineering team handbook page.

HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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