Retail & E-Commerce | Salesforce Service Cloud Tech Lead

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

• Design and develop custom Salesforce Service Cloud solutions to meet business requirements.
• Implement and customize Service Cloud features, including case management, knowledge base, and customer portals.
• Create and maintain Apex classes, triggers, and Lightning Web Components.
• Integrate Salesforce with external systems using REST APIs.
• Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.
• Optimize existing Salesforce configurations and customizations for improved performance.
• Troubleshoot and resolve complex technical issues.
• Stay up-to-date with Salesforce releases and best practices.
• Provide technical guidance and mentorship to junior developers.
• Participate in code reviews and ensure adherence to coding standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in Salesforce development, with a focus on Service Cloud.
• Strong proficiency in Apex programming, Lightning Web Components (LWC), and JavaScript.
• Experience with HTML/CSS and responsive design principles.
• Experience with C#. 
• Expertise in REST API integration and version control systems (e.g., Git)
• Solid understanding of Salesforce best practices and design patterns.
• Experience with retail and e-commerce business processes.
• Knowledge of customer service operations and best practices.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Effective communication skills and ability to work in a collaborative team environment.
• Willingness to stay current with Salesforce platform updates and emerging technologies.

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.