People Operations Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Onboarding support

• Manage the administrative process of onboarding new joiners, ensuring that the Wiser journey is as smooth as possible with everyone involved kept in the loop.

• Coordinate adaptable onboarding plans in partnership with hiring Leads, and collaborate on future changes that align to Wise’s way of working.

• Manage the relocation process for new joiners, ensuring all logistics and documentation requirements are handled smoothly.

• Participate with other members of our wider People team in facilitating new joiner engagement & networking.

• Run local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc.).

• Ensure our onboarding session deck is informative, engaging and updated.

Wiser support

• Champion the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way.

• Provide guidance to Wisers on our leave policies, ensuring a strong end-to-end experience.

• Manage internal transfers and relocation requests, ensuring all onboarding and offboarding actions are completed.

• Process all Workday actions in relation to the Wiser lifecycle.

• Ensure all operational onboarding and offboarding steps are completed, working closely with our Workplace, UT and People Services teams to ensure those processes run smoothly.

• Oversee our immigration processes to maintain compliant operations.

• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, and thinking globally as well as locally for process efficiency, alignment and speed.

• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc.).

• Produce any required employment documentation (e.g. reference letters, contract changes, etc.).

• Support the team in resolving complex international remote working requests via our Mobile Wiser initiative, and escalating where required.

Offboarding support

• Handle all last day administration for our leaving and relocating Wisers, working closely with our Workplace, UT and People Services teams to complete all offboarding steps.

Wider team & business focus areas

• Review and respond to audit requests to ensure operational compliance.

• Contribute and deliver on local and global cross-team projects and initiatives, maintaining a strong focus on the Wiser experience and embracing tech where possible.

• Keep informed about local employment laws and working practices, updating our processes, policies and guidance as necessary to remain compliant.

• Mentor and cross-train junior members of the team, serving as a reviewer in our four-eye check processes to ensure team accuracy, and providing backup support when required.

• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development.

Qualifications

A bit about you

• You are a Malaysian Citizen. Please note that we are unable to support the hiring of Malaysian Permanent Residents / any Employment Visa holders (including Spouse Visa holders).

• Previous and demonstrable experience in a HR or Shared Services role, ready to take your existing experience to the next level.

• Early-stage knowledge of Malaysian employment law and working practices.

• Adaptable and solution-focused approach with a can-do attitude and a positive, customer-centric mindset.

• Eagle-eyed attention to detail with the ability to deal with confidential information in a professional and compliant way.

• Understand that your work impacts our Wisers and keeps the best Wiser experience at the front and center of what you do. It’s not about us, it’s our Wisers.

• Strive in developing processes that are convenient, transparent and easy to remember for our Wisers.

• Love new technology and have a strong passion for data, with the desire to embrace automation and tech solutions to improve processes.

• Humble, self-aware and trustworthy, enabling you to collaborate well within your team and across other teams.

• Able to manage time effectively by sequencing your tasks by priority and impact.

Key Qualities

• Between 2–4 years' experience working in a Shared Services environment and/or a People team.

• Excellent written and verbal English communication skills. Additional languages are a plus point.

• An advocate for our Wise values and shared services evolution, living values such as “We get it done” and “Customer>Team>Ego”.

• Strong growth mindset with the resilience and excitement for change in a hyper-growth environment.

• Keen to improve processes and challenge the way we do things for the better using data to solve problems.

• Able to work with minimal supervision as your core team will be based in Singapore.

Who would thrive in this role?

• You enjoy being in an environment that constantly evolves and is fast-paced.

• You embrace new technology and automated solutions.

• You like to solve problems and implement scalable solutions.

• You thrive in ambiguity. You are comfortable stepping into the unknown and naturally resourceful when searching for answers or solving problems, even with limited information at hand. 

• You don’t mind mundane tasks but still enjoy a challenge every now and then.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.