Onboarding Team Lead, Germany

WHAT YOU’LL BE DOING

You'll be responsible for how quickly and how well German merchants are onboarded onto Wolt. That means leading the people, owning the pipeline, and keeping a close eye on the numbers. You'll build a solid understanding of the full onboarding landscape, including POS integrations, gear workflows, commission changes and offboarding. You'll also be the go-to person when things get stuck.

DAY-TO-DAY IN THIS ROLE YOU’LL:

• Lead, coach and develop a team of 12 FTE onboarding specialists, support them daily, and spot knowledge gaps and training needs.
• Own the onboarding pipeline so it always reflects reality. New venues are assigned the same day, follow-ups and on-hold reasons stay up to date, and stalled cases get escalated or offboarded instead of left open.
• Track the team's key onboarding KPIs, such as time to onboard and new live venues, so you always know where the team stands and can flag deviations early.
• Work with Sales, Account Management, Product and the Onboarding Operations team in Germany to escalate blockers early and improve how we onboard.
• Keep data quality high by validating issues yourself before escalating, sharing bug reports daily, and making sure partner information is accurate and complete.
• Plan team capacity ahead of holidays, business trips and short weeks so no partner is ever left without an owner.

OUR HUMBLE EXPECTATIONS

• You have at least 2 years of experience leading a team of 8 or more people, including setting clear performance expectations and following up on them.
• You have 3+ years of experience in operations in a fast-paced environment such as a marketplace, e-commerce or a shared service center.
• You're fluent in both German and English, written and spoken, because you'll work daily with German partners and stakeholders.
• You're comfortable working with data and use KPIs and dashboards to understand performance and make decisions.
• You're structured and detail-oriented, and you keep pipelines, timelines and data accurate without being chased.
• You take ownership, spot opportunities to improve processes, and drive changes independently.

WHAT WE OFFER

• A key leadership role shaping how merchants in one of Wolt's biggest markets join the platform.
• A team that's already up and running, so you can focus on raising the bar rather than starting from scratch.
• Close collaboration with teams across Germany and Budapest, plus visibility across Sales, Account Management and Product.
• Career growth opportunities in a fast-growing company, backed by comprehensive internal training.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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