Merchant Services Associate

As Wolt Sweden continues to scale, we’re looking for a Merchant Services Associate to join our local team. In this role, you’ll be a key player in ensuring our merchant partners—from small cafes to major retail chains—get the guidance, support, and insights needed to succeed on the Wolt platform.

You’ll act as a trusted point of contact for our partners, helping them onboard, operate smoothly, and continually improve their performance. If you're someone who enjoys problem-solving, building relationships, and making a tangible impact, this could be the perfect fit.

WHAT YOU’LL BE DOING:

• Supporting and empowering our Merchant partners by providing ongoing training and re-education on how to effectively use Wolt’s systems and tools..
• Maintaining regular communication with partners to ensure they’re up to date with new features, campaigns, and best practices.
• Monitoring partner performance and conducting quality and satisfaction checks to ensure the highest service standards.
• Helping partners optimize their operations through data insights and user trends.
• Managing menu content and visuals on our platform to reflect the Wolt brand accurately and attractively.
• Collaborating closely with cross functional  teams to share learnings and support urgent or complex partner needs.
• Continuously looking for ways to improve partner experience and internal processes.

OUR HUMBLE EXPECTATIONS*

• Strong interpersonal and communication skills—you enjoy working with people and helping others succeed.
• Experience in customer support, account management, operations, or a related administrative role.
• Detail-oriented and structured, with a hands-on and service-minded approach.
• A self-starter with a can-do attitude and a passion for great food and local businesses.
• Fluency in Swedish and English is required.

NEXT STEPS

If you are excited about working in a high-growth environment, taking ownership, and being the key player in maintaining integrations and expanding the more technical aspects of our local organization, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!

OUR COMMITMENT TO DIVERSITY AND INCLUSION

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .