Wolt
Merchant Operations Associate
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Nicosia, Cyprus
Confirm work authorization, visa sponsorship and location requirements with the employer.About the role
ABOUT WOLT
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
WHAT YOU’LL BE DOING
As a member of the Merchant Operations team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.
DAY-TO-DAY IN THIS ROLE YOU’LL:
- Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform;
- Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;
- Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently;
