MongoDB
Manager, Technical Services
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Gurugram
Confirm work authorization, visa sponsorship and location requirements with the employer.About the role
At MongoDB, we are transforming industries and empowering developers to build amazing applications that people use every day. We are a leading developer data platform, helping organizations build, scale, and operate modern applications.
MongoDB Technical Services partners with customers to help them successfully run MongoDB in production. Our globally distributed organization provides 24x7x365 support through a follow-the-sun model, combining deep technical expertise with a strong commitment to customer outcomes.
We are looking for a Manager, Technical Services to lead and grow a team in Gurugram. This leader will manage engineers supporting customers across MongoDB’s database, cloud, and emerging application-platform capabilities. The role is well suited to a people leader who can build a high-performing, inclusive team; lead complex customer situations; and partner effectively with Engineering, Product, and go-to-market teams.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
THE ROLE
As a Manager, Technical Services, you will lead a team of highly skilled support engineers. You will create the conditions for excellent customer outcomes, develop technical and people leadership capability within the team, and help scale the support model for evolving customer workloads.
Your team will support a broad range of technologies, including MongoDB database and cloud services, distributed applications, APIs, cloud infrastructure, observability, and modern AI-enabled application workflows. You will help establish durable operating practices for a fast-growing area while ensuring seamless collaboration with the wider global Technical Services organization.