Head of Retail Media & Merchant Marketing (Grocery & Retail)

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.

About the team

Deliveroo connects millions of consumers with the restaurants and brands they love. Our Integrated Marketing team sits at the heart of how we bring those relationships to life — combining customer insight, commercial opportunity and creativity to drive growth for Deliveroo and our partners.

Within Central Integrated Marketing, the Merchant & Ads team sets the global strategy for how we partner with merchants to help them grow on our marketplace and create compelling reasons for consumers to choose Deliveroo. This is an opportunity to shape Deliveroo's global approach to merchant partnerships, building high-impact collaborations with some of the world's most recognised and loved brands. This will be a hybrid role - working 3 days a week from our London HQ. 

About the role

• Owns the New Verticals merchant and ads marketing strategy end to end, reporting into the Merchant & Ads Integrated Marketing Director.

• Responsible for the creation and deployment of New Verticals merchant marketing playbooks across co marketing, promotions, and ads.

• Responsible for the creation and deployment of the New Verticals sell in strategy and associated sell in materials for adoption by local teams.

• Supports local marketing teams with key enterprise merchant relationships at the global level, and supports local New Verticals marketing initiatives.

What you'll be doing

Ads & Monetization Strategy

• Own the New Verticals specific ads and monetization strategy across owned and external surfaces, feeding into the global monetization strategy.

• Lead pricing, packaging, and investment decisions for merchant advertising in your category, in partnership with Commercial and Finance.

Category Playbook: New Verticals

• Own and evolve the New Verticals merchant marketing playbook, setting how co marketing, promotions, and advertising work for grocery and retail merchants globally.

• Lead change initiatives that improve how New Verticals merchant marketing works, bringing Local Integrated Marketing and Functional Marketing along with you.

Key Merchant Relationship Management

• Support local marketing teams with key enterprise merchant relationships at the global level, and support delivery of priority New Verticals marketing initiatives with those merchants.

• Act as the senior escalation point for merchant issues that cross multiple markets or functions.

Cross Functional Stakeholder Management

• Serve as the primary marketing partner to Merchant S&O and Commercial for New Verticals, translating category priorities into marketing and ads strategy.

• Represent New Verticals in cross functional forums, shaping the roadmap for merchant facing and ads facing surfaces.

Sell In Strategy & Sales Enablement

• Own the sell-in strategy for New Verticals merchant and ads programmes, defining how Commercial and Local teams pitch these programmes to merchants.

• Oversee the sell in materials, case studies, and proof points for New Verticals, using performance data to continuously refine them.

Central Strategy & Market Coordination

• Own delivery of the New Verticals merchant marketing goals, coordinating a consistent strategy across all Deliveroo markets.

• Report on New Verticals merchant and ads marketing performance to senior stakeholders, own specific business metrics, and lead course correction when needed.

Requirements

• 7+ years of marketing experience, ideally including merchant marketing, retail media, ads, or category marketing in a consumer or marketplace business.

• Track record of owning the marketing strategy for an entire team or category, and resolving complex delivery challenges that span multiple teams or functions.

• Experience managing people, and comfortable managing other people managers as your team grows.

• Strong commercial acumen, seen as a go to expert for merchant or ads marketing, using business and financial data to make sound decisions in ambiguous situations.

• Confident communicator, able to present complex ideas to large groups and flex your style for directors and department leadership.

• Skilled at establishing and owning cross functional partnerships, using relationships and creative thinking to work through conflict.

• Proven ability to lead change initiatives that improve how a team or category works, bringing others along with you.

• Excellent written and verbal communication skills, with the ability to synthesise complex, cross functional inputs into a clear plan and narrative.

Why Join Us?

At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

 

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience.

If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.