Head of CDD and KYC, Americas

Strategy, Operations & Stakeholder Management

• Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing region-specific regulatory and commercial needs.
• Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions.
• Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making.
• Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions.
• Represent the Americas CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements.

Who you are

• 10+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting.
• 7+ years of MoM people management experience (leading managers or team leads) and building high-performing teams across regions and functions.
• A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions.
• Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication.
• Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development.
• Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities.
• Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution.

Willing to travel regionally and globally as required.

Compensation

We offer a competitive compensation package that includes both a base salary and equity in the form of RSUs. Base salary ranges are location-dependent:

The annual base salary range for this role is $190,000 to $260,000 plus RSU's; to learn more about our compensation philosophy, please click here.

This role is based out of our San Francisco or Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our San Francisco or Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.