Global Procurement Change & Capability Lead

WHAT YOU’LL BE DOING

You’ll be joining the Procurement Transformation team within our broader Finance function. We are responsible for driving the modernisation, digital transformation, and capability uplift of our global procurement function to support DoorDash's evolving scale and ambition. Here’s what your day-to-day looks like:

• Change Strategy & Planning: Develop and execute the overarching change management strategy, translating our transformation roadmap into structured adoption plans with clear readiness criteria.
• Stakeholder Engagement & Communications: Design a clear change narrative that aligns with broader business priorities, managing communication plans that drive understanding, buy-in, and engagement from senior leadership down.
• Training & Enablement: Define role-based training requirements and design pragmatic enablement approaches (including eLearning, workshops, and playbooks) that focus on embedding new ways of working.
• Capability Framework & Development: Design, build, and maintain a comprehensive procurement capability framework, defining clear development pathways for key roles in partnership with HR and L&D.
• Adoption Measurement: Define adoption KPIs, monitor post-implementation system and process usage, and introduce targeted interventions or sustainment mechanisms where regression occurs.

WHAT YOU’LL NEED TO THRIVE

• Essential: Proven Change Leadership: Significant experience leading change and adoption programmes within procurement or enterprise transformation, with a record of delivering measurable, sustained behavioural change.
• End-to-End Strategy Design: Proven ability to design and execute complete adoption strategies, spanning stakeholder management, communications, training design, and reinforcement.
• Capability Building: Strong experience designing and scaling functional capability frameworks, development pathways, or learning programmes that visibly uplift team maturity.
• Cross-Functional Influencing: Exceptional stakeholder management skills across Procurement, Finance, Legal, and business teams, with the capability to influence senior leaders and drive global alignment.
• Digital Transformation Familiarity: Solid understanding of embedding change within digital or Source-to-Pay (S2P) transformations (e.g., Coupa or equivalent) to ensure new platforms are utilised to their full potential.

NICE TO HAVE

• Global or Post-M&A Context: Experience driving process or system adoption across complex, multi-regional environments with diverse cultures and legacy ways of working.
• Structured Methodologies: Strong understanding of structured change frameworks (e.g., Prosci, ADKAR) adapted pragmatically to fast-paced, commercial environments.
• Modern Training Delivery: Experience delivering digital, self-service, and role-based onboarding formats for continuous learning.
• Data-Driven Insights: Ability to leverage adoption and capability metrics (e.g., system usage, compliant buying, training completion) to actively track, diagnose, and improve outcomes.
• CoE Collaboration: Experience operating within a centre-led or Centre of Excellence (CoE) model, partnering closely with process, analytics, and governance teams.

WHY JOIN US?

At DoorDash, you’ll do work that matters, solving real-world problems in a massive marketplace that’s constantly evolving. By joining our London-based team on a Deliveroo contract, you get the unique advantage of working within a vibrant local business environment while directly driving global-scale adoption and change for the broader DoorDash Inc. group. We’re problem solvers, community builders, and innovators, brought together by a shared drive to make things better.

WORKING HERE YOU CAN EXPECT TO:

🔧 Make a visible impact every day: Your work directly improves experiences for merchants, consumers, partners, and dashers/riders worldwide by ensuring our operational tools work flawlessly.

🌱 Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace, and real responsibility.

🧠 Build a career, not just a role: Stretch yourself, develop new skills, and grow as the global business evolves.

🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.