Forward Deployed Engineer – ServiceNow, Bratislava

Company Description

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 

At Devoteam, we believe that technology combined with strong human values can drive change for the better. As a leading digital transformation consulting firm, we support organizations in creating measurable business value using cloud, data, artificial intelligence, cyber security, and modern ways of working.

With more than 11,000 technology and business experts across over 25 countries in EMEA, we connect local expertise with global scale. Our partnerships with leading technology providers such as Google Cloud, AWS, Microsoft, and ServiceNow enable us to develop innovative and scalable solutions for our clients.

As a Google Cloud Diamond Partner, our Google Cloud team supports companies in designing and implementing modern cloud, data, and AI solutions. We don't just guide our clients strategically; we work alongside them to build production-ready applications for concrete business challenges.

Job Description

Advance Your ServiceNow Career with Devoteam!

We are looking for a Lead/Principal level ServiceNow Architect / Forward Deployed Engineer (FDE) focused on the Service Operations  domain in ServiceNow.

We need a strong ServiceNow Architect who can drive high-impact technical delivery while actively steering presales, client relationships, and our overall market growth. 

Key Responsibilities

Technical Delivery & Architecture 

• Architect & Deliver: Lead end-to-end design and implementation of complex ServiceNow Service Operations solutions.
• Forward Deployed Engineering: Work directly with key clients on-site or closely embedded within their teams to solve complex architectural challenges and ensure platform success.
• Quality & Governance: Oversee delivery quality, best practices, and maintain technical excellence across Service Operations projects.
• Mentorship: Guide and upskill senior/junior consultants within the local and regional delivery teams.

Technical Presales, Client Management & Business Support 

• Presales & Solutioning: Partner with local sales and domain leads to drive presales activities, design tailored customer solutions, respond to RFPs, and deliver technical demonstrations to C-level stakeholders.
• Trusted Advisor: Serve as the main technical contact and trusted advisor for strategic accounts, bridging business requirements with ServiceNow capabilities.
• Local Business Growth: Support business development and local footprint expansion for ServiceNow.
• ServiceNow Ecosystem: Collaborate closely with regional ServiceNow representatives and internal domain leads across Central Europe.

Qualifications

You will be a great fit for this role if you have…

• 6+ years of hands-on experience on the ServiceNow platform, with a proven track record as an Architect or Lead/Principal Consultant.
• Experience conducting discovery workshops, building solution proposals, and pitching to senior business and IT stakeholders.
• Certifications - ServiceNow System Administrator (CSA) and Implementation Specialist (CIS) in relevant modules, Certified Application Developer (CAD).
• Fluent English.
• Project management skills.
• Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions.
• Presales support and the ability to help scope projects, estimate effort, and create Statements of Work (SOW).
• Solid communication skills, ability to clearly articulate complex ideas and technical designs.
• Strong Leadership and ability to manage other technical experts.

Additional Information

Benefits and perks:

• Salary up to 5000€ (based on candidate's seniority and experience)
• 5 weeks of vacation per year
• 4 “My Days” per year
• Flexible working hours (hybrid model)
• Career Management, training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow, Google, Anthropic), Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1172€/year (5,12€/per day)
• Cafeteria 48€/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Above standard working equipment.
• Snacks and breakfasts in the office.
• Company events and team buildings.
• Gifts for work anniversaries, promotion or childbirth.
• Friendly and open culture.

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries