Customer Service
Company listingOni
Director, Customer Success & Service
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Oxford (On-site)
Confirm work authorization, visa sponsorship and location requirements with the employer.About the role
Join ONI and Explore the Boundaries of Scientific Discovery!
At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualise, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
Own the post-sale customer experience and build a scalable Customer Success & Service organisation that maximizes system uptime, customer adoption, service-contract renewal, and long-term customer value.
Responsibilities
Candidate profile
At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:
Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
28 days of annual leave plus local bank holidays and 4 dedicated wellbeing days.
Private Healthcare and Dental Coverage: Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
Inclusive Culture: Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
Health Assured: Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
People’s Pension: Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
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