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Company listingSumUp
Customer Support and Onboarding - Early Lifecycle - German
Salary not listed
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Barcelona, Barcelona, Spain
Confirm work authorization, visa sponsorship and location requirements with the employer.About the role
Junior Early LifeCycle Specialist - German
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
In this role, you will be responsible for building and maintaining successful client relationships.
What you’ll do
- Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
- Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
- Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
- Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
- Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed
What we’re looking for
- Fluent in German and English (C1 or C2)
- A natural problem-solver with a proactive mindset
