SumUp
Customer Support Agent- DE
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Barcelona, Barcelona, Spain
Confirm work authorization, visa sponsorship and location requirements with the employer.About the role
CUSTOMER SUPPORT AGENT — GERMAN MARKET
Location: On-site in our vibrant Barcelona HQ
At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.
As part of our international Customer Support Team, you’ll be the voice of SumUp for our German speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.
This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.
💡 WHAT YOU’LL DO
- Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
- Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
- Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
- Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
- Continuously learn about our products and services to provide accurate, up-to-date support.