SumUp
Customer Support Agent- DE
Is this role open to you?
Berlin, Germany
Confirm work authorization, visa sponsorship and location requirements with the employer.About the role
Customer Support Agent - German Speaker (Berlin based, onsite)
SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.
As a Customer Support Agent for the German market, you will be the voice of our company.
What you’ll be doing in this position
- Supporting our German-speaking customers by phone, email, chat and social media channels
- Supporting our merchants for all questions and inquiries about our POS solution
- You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
You’ll be great for this position if you have
- Multi-tasking skills
- Excellent verbal and written communication (German and English)
- Problem solving attitude
- Experience with CRM systems
- Demonstrated ability to work in team and also independently
Why you should join SumUp:
🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
