Customer Success Manager, Growth (f/m/d)

WHAT YOU NEED TO BE SUCCESSFUL?

• College / University Degree is preferred
• 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience
• Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
• Strong cross-functional participation and collaboration as a key team player
• Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools)
• Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required
• Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers
• Customer-first mindset, where you and the company win by helping our customers succeed
• Excellent oral and written communication skills in English. A fluent level in French, Italian or Arabic is a plus

More details about our company benefits can be found at the following link: www.salesforcebenefits.com.

Contentful is now officially part of Salesforce.

UNLEASH YOUR POTENTIAL

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.

EQUAL OPPORTUNITY STATEMENT

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Please be aware of scammers who may fraudulently claim to be from Contentful. These types of fraud can occur through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc., through social media or chat-based apps, nor do we request or send money to purchase business equipment. If you suspect fraud, please report it to your local authorities and contact us at security@contentful.com with any information you may have.

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