Creative Operations Manager

CROSS-FUNCTIONAL PARTNERSHIP

Serve as the primary Creative Operations partner for Brand Marketing, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging, and external agency partners, ensuring alignment on priorities, timelines, deliverables, and business objectives.

RESOURCE & CAPACITY MANAGEMENT

Partner with the Creative Resource Manager and Creative Operations Lead to forecast upcoming work, balance team capacity, identify resourcing risks, and recommend freelance or agency support as business needs evolve.

DRIVE OPERATIONAL EXCELLENCE

Oversee the end-to-end creative lifecycle across multiple concurrent initiatives while continuously improving workflows, intake processes, project governance, and ways of working to increase speed-to-market and operational efficiency.

PROJECT & PRODUCTION LEADERSHIP

Develop and manage complex integrated project plans, coordinating cross-functional teams through creative development, production, reviews, approvals, and final asset delivery while proactively identifying risks and removing blockers.

WORKFLOW & SYSTEMS OPTIMIZATION

Champion best practices across project management systems and operational tools, driving adoption of standardized processes while identifying opportunities for automation and scalable operational improvements.

DATA-DRIVEN REPORTING

Build and maintain reporting that provides visibility into project health, team capacity, delivery performance, and operational metrics, enabling informed decision-making across Creative Operations and Marketing leadership.

CONTINUOUS IMPROVEMENT

Lead retrospectives following major campaigns, productions, and launches, documenting learnings and implementing scalable process improvements that strengthen creative operations across the organization.

YOU HAVE...

• 5+ years of experience in Creative Operations, Creative Project Management, or integrated marketing operations, including direct experience managing creative workflows within an in-house creative team, agency, or studio environment
• Bachelor's degree required
• Demonstrated experience leading complex, cross-functional marketing initiatives from planning through execution
• Strong understanding of integrated creative workflows across digital, print, packaging, photography and video production
• Experience partnering with Marketing, Creative, Production, and cross-functional stakeholders
• Strong project planning, organizational, prioritization, and risk management skills
• Experience working within project management platforms such as Airtable, Jira, Asana, Monday.com, Workfront, or similar tools
• Experience using reporting and resource planning tools to support operational decision-making
• Excellent communication, stakeholder management, and relationship-building skills
• Passion for process improvement, operational excellence, and building scalable ways of working

YOU'LL GET...

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range $101,430—$117,300 USD