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Company listingSumUp
Collections Agent - Lending
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Berlin, Germany
Confirm work authorization, visa sponsorship and location requirements with the employer.About the role
LENDING COLLECTIONS AGENT
Location: Berlin
Team description
SumUp's lending products now run across nine European markets, and every new market means more merchants who need support if a cash advance repayment falls behind. You'll join the Servicing and Collections team in Berlin, working directly with merchants to resolve overdue payments, agree realistic repayment plans, and keep small businesses trading rather than losing them. This is hands on work with a real result: every call you make protects a merchant's business and SumUp's lending book, and your feedback will help shape how the team's processes evolve as the product keeps growing.
WHAT YOU'LL DO
- Handle merchant queries relating to lending servicing and collections across phone, email and other channels
- Follow up proactively on overdue Cash Advance repayments and agree workable repayment plans with merchants
- Meet individual quality and productivity targets on a monthly basis
- Contribute to the team's overall collections targets across SumUp's European lending markets
- Build collections expertise on the job, working closely with a team lead and manager
- Spot recurring issues and suggest improvements to collections processes and tools
YOU'LL BE GREAT FOR THIS ROLE IF
- Experience in a customer support or phone based customer service role, ideally handling sensitive conversations
- Fluency in English and Italian at a business level, both written and spoken